RETURN & REFUND POLICY

Effective Date: 26 September 2026

At Lainfante, we want you and your little ones to be happy with every purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

1. Return Eligibility

Items may be eligible for return or exchange if:

• You received a damaged or defective product.

• You received a wrong product, size, colour, or item.

• The product received is significantly different from the product ordered.

• The item meets the applicable return conditions mentioned below.

To be eligible for a return, the product must generally:

• Be unused and unworn.

• Be unwashed and free from stains, odours, or damage.

• Have all original tags and labels attached.

• Be returned in its original packaging, wherever applicable.

• Include the original invoice/order details.

2. Return Period

Return or exchange requests should be raised within 7 days of delivery.

Requests submitted after the applicable return period may not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including:

• Used or washed clothing

• Products without original tags

• Products that have been altered or damaged after delivery

• Items with stains, makeup, food marks, or other signs of use

• Accessories or products specifically marked as non-returnable

• Clearance or final-sale products, where clearly specified on the product page

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label, where applicable

Our team will review the request and determine the appropriate resolution.

5. Size Exchange

If the purchased clothing does not fit, a size exchange may be available subject to:

• Product availability

• The item being unused, unwashed, and in original condition

• Original tags remaining attached

• The exchange request being submitted within the applicable return period

If the required size is unavailable, we may provide an alternative resolution at our discretion.

6. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to an error on our part, Lainfante may arrange or reimburse the applicable return shipping cost, subject to verification.

For other return or exchange requests, return shipping charges may be the customer's responsibility.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase, where technically