Return, Refund & Exchanges

Return & Refund Policy

At La Infante, we strive to provide a smooth and transparent shopping experience. Please review our return and exchange terms carefully before placing your order.

1 7-Day Return Window

Customers may request a return within 5 days of delivery.

To qualify:

  • Product must be unused, unworn, and unwashed
  • All original tags, packaging, and labels must be intact
  • Product must not fall under the non-returnable category (see Para 6)
All returns are subject to quality inspection and approval by La Infante.

2 Refund Policy – Credit Note Only

La Infante does not provide monetary refunds to bank accounts or original payment methods.

All approved returns will be issued as a La Infante Credit Note.

Credit Note Terms:

  • Issued after successful quality check
  • Shared via SMS / Email
  • Redeemable online at lainfante.com
  • Cannot be exchanged for cash
  • The validity period will be mentioned on the credit note

3 Partial Credit Policy

La Infante reserves the right to issue partial credit in the following situations:

  • Product returned without original packaging
  • Minor damage to outer packaging
  • Missing non-essential components
  • Promotional discounts applied on original order
In such cases, the credit note value may be adjusted proportionately. Shipping charges, COD fees, and convenience charges are non-refundable.

4 No Return During Sale / EOSS Period

Products purchased during the following events are not eligible for return or exchange, unless the product is defective or incorrect:

  • End of Season Sale (EOSS)
  • Flash Sales
  • Clearance Events
  • Special Promotional Campaigns
  • Buy One Get One (BOGO) Offers
  • Limited Time Discount Events
All sales are considered final.

5 Size Selection Responsibility

Customers are strongly advised to refer to the Size Chart available on each product page before placing an order.

Returns or exchanges due to incorrect size selection may be approved at La Infante's discretion.

Repeated size-related returns may result in restriction of return privileges.

6 Non-Returnable Categories

For hygiene and promotional reasons, the following items are strictly non-returnable:

  • Innerwear & Undergarments/Bloomers
  • Socks
  • Masks
  • Hair Accessories
  • Clearance / Final Sale products
  • BOGO / Free Gift items

La Infante reserves the right to classify additional categories as non-returnable where necessary.

7 Reverse Pickup & Deduction Policy

Reverse pickup may be arranged based on serviceability.

A reverse shipping fee of up to ₹100 may be deducted from the credit note amount in cases of:

  • Frequent returns without a valid reason
  • Customer unavailable for pickup
  • Incorrect address provided
  • Non-serious purchase behaviour
In cases of excessive returns or abuse of policy, La Infante reserves the right to restrict future returns, disable Cash on Delivery, or suspend account privileges.

8 Quality Check & Rejection Clause

All returned products undergo mandatory inspection.

Returns will be rejected if:

  • The product shows signs of wear or washing
  • Tags are removed
  • The product has stains, odour, damage, or alteration
  • Hygiene seal is broken (where applicable)
Rejected items will be shipped back to the customer.

9 Defective or Incorrect Product

If you receive a damaged, defective, or incorrect item:

Failure to report within 24 hours may result in claim rejection. After verification, La Infante will provide a replacement or credit note.

Need Help?

For any questions or concerns regarding returns and refunds, please contact us at:

theviaanfashion@gmail.com